mamaPrivacy Policy

This page describes what we collect when you use mama and how we keep that data protected. We at mama collect personal information to operate your account, process your deposits and withdrawals, verify your identity, and comply with regulations. We do not sell your data to advertisers or third parties unrelated to our service.

When you access mama from Jakarta, Surabaya, Bandung, Medan, or Semarang, or anywhere else in supported jurisdictions, your personal data is handled according to this privacy policy. We use encryption, secure servers, and access controls to protect your information. Our data handling is designed to be transparent — you can request access to your data or request deletion at any time.

Read this policy carefully so you understand what we collect, why we collect it, and how long we keep it. If you have questions about our mama data practices, contact our support team.

What Data We Collect on mama

We at mama collect several types of data when you register and use our platform. First, we collect your contact information — email address, phone number, and residential address. Second, we collect your government-issued identification document (national ID, passport, or driver's license) for Know Your Customer (KYC) verification. Third, we collect payment information — details of the payment method you use to deposit and withdraw (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet account details).

We also collect transaction history. Every time you deposit, wager, or withdraw on mama, we record that activity. We collect browser and device information — the type of device you use, your operating system, and your IP address. This helps us detect fraud and ensure platform security. We do not track your browsing behaviour outside mama.

We collect gameplay data — what games you play, how long you play, and your bet history. On mama live-dealer tables, we record which tables you join and how long you stay. This data helps us improve our service and understand user preferences. We do not sell this data to third parties.

Personal data: Your name, email, phone, residential address, and government ID. We use this to verify your identity and process withdrawals on mama.
Payment data: Details of the payment method you use on mama (e.g., mobile banking account, bank account number). We do not store full payment credentials.
Transaction history: Records of every deposit, wager, and withdrawal on your mama account. We keep this for compliance and dispute resolution.
Device and IP data: Your device type, operating system, and IP address when you access mama. We use this to detect fraud and ensure account security.

How We Use Your Data on mama

We at mama use your personal data for specific purposes. First, we use it to operate your account — verify your identity, process your deposits and withdrawals, and enable you to place wagers on live-dealer tables, sportsbook markets, or slot games. Second, we use it to comply with regulations — anti-money-laundering laws, tax reporting, and Know Your Customer requirements apply in jurisdictions where we operate.

Third, we use your data to protect the mama platform. We analyse transaction patterns to detect fraud, money laundering, or suspicious activity. If we detect unusual behaviour, we may freeze your account temporarily while we investigate. Fourth, we use your data to improve mama service — we review gameplay patterns to optimise table limits, understand which games are popular (Liga 1 betting, live blackjack, Aviator slots), and enhance the user experience.

We do not use your data for marketing without your consent. We do not sell your data to advertisers or data brokers. We do not rent your email address to third parties. Your mama information is visible only to our staff who need it to operate your account or comply with regulations.

Our payment processors (the companies that handle local payment, online payment, e-wallet, mobile banking, local payment, online payment, and bank transfers) receive your payment details because they process your transactions. This is necessary for mama to operate. We use contracts to ensure these processors protect your data according to our standards.

mama data use principles

We collect data only for purposes directly related to mama operation
We do not sell or rent your data to third parties
Payment processors receive only payment details necessary for transactions
We keep data only as long as needed for legal or operational reasons
You can request access to or deletion of your mama data at any time

Data Storage, Security, and Your Rights on mama

Where We Store Your mama Data

Our mama servers may be located outside your country or jurisdiction. This is standard for online platforms. We use encryption (HTTPS) when you transmit data to mama. We encrypt sensitive data (like payment information) at rest on our servers. We implement firewalls, access controls, and monitoring to prevent unauthorised access.

We retain your personal data for as long as your mama account is active and for a reasonable period after closure to comply with regulations. For example, we keep transaction records for several years for anti-money-laundering compliance. We delete gameplay data and non-essential information when you request account closure, unless we are required by law to keep records longer.

Your Rights Regarding mama Data

You have the right to access your mama data. Contact our support team and we will provide a copy of all information we hold about you. You have the right to correct inaccurate data — if your address or name changes, update it in your mama account settings or ask our support team.

You have the right to request deletion of your mama data, subject to legal requirements. If we must retain data for compliance reasons, we will explain this when you request deletion. You can also request that we restrict how we use your data — for example, asking us not to use your information for fraud detection would prevent us from protecting your account, so we may decline this type of request.

You have the right to know if a data breach affects your mama account. If we discover unauthorised access to personal data, we will notify you by email and provide guidance on protecting your account.

Cookies and Tracking on mama

We use cookies and similar tracking technologies on mama to maintain your session (remember that you are logged in), personalise your experience, and analyse how you use the platform. Cookies are small files stored on your device. Most cookies on mama expire when you close your browser, but some persist to remember your preferences across visits.

We use analytics cookies to understand traffic patterns, popular games (such as live Sic Bo during Piala AFF season or peak Idul Fitri periods), and technical performance. We do not use these cookies to track you across unrelated websites.

You can disable cookies in your browser settings, but this may prevent mama from functioning properly. We recommend allowing mama cookies while browsing our platform.

Changes to This mama Privacy Policy

We may update this privacy policy from time to time as our practices evolve or regulations change. We will announce significant changes through our mama platform and via email notification. Your continued use of mama after changes constitutes acceptance of the updated policy.

If you have concerns about how we handle your data on mama, or if you believe we have misused your information, contact our support team immediately. We are committed to resolving data privacy issues fairly and transparently.